Privacy Policy

This document explains how iGo Drive (Plymouth) collects and processes information about you which is personally identifiable (“Your Information”) when you use the IGo Drive (Plymouth) app or website (“igodriveplymouth.co.uk”), whether you are a driving instructor, learner driver or visitor.

If you have any queries about how we use Your Information or have a complaint, please contact us by E-Mail info@iGodrive.co.uk About Us

At IGo Drive (Plymouth), we are committed to maintaining the trust and confidence of our website visitors, learners and instructors. In particular, we want you to know that IGo Drive (Plymouth) is not in the business of renting or trading emails lists with other companies and businesses for marketing purposes.

To reassure you further, in this Privacy Policy we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. Fasten your seatbelts and read on.

Your Rights

You have certain rights in relation to your personal data, which we have outlined below.

Your rights in connection with personal information

Under certain circumstances, by law you have the right to:

• Object to processing of your personal information where we are relying on a legitimate interest (or that of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.

• You also have the right to object where we are processing your personal information for direct marketing purposes.

• Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are processing it lawfully.

• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it.

• You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see above).

• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

• Request the transfer of your personal information to another party in a machine-readable, commonly used and structured format.

If you want to exercise any of these rights then please contact us using the details above. The various rights are not absolute and each is subject to certain exceptions or qualifications.

We will respond to your request within one month of receipt of your request. In some cases we may not be able to fulfil your request to exercise the right before this date, and may need to request more time. Where we cannot provide a full response to you for any reason, we will let you know about this in our initial reply to your request.

Your duty to inform us of changes

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.

Fees

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). In some cases, we may charge a reasonable fee if your request for access is clearly unfounded or excessive, or if you request multiple copies of the information. Alternatively, we may refuse to comply with the request in such circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Categories of data we collect and how we process.

In addition to using cookies on our website, we may collect and process the following information from you when you fill in a form on our website or have contact with us by letter, email, telephone or other means.

From theory users, we will collect:

• Basic personal details including your full name and address (and proof of name and address),

• email address,

• telephone number and any other contact details you supply;

• and records of all communications including recordings of phone calls and electronic communications with our staff.

We may also receive information about you from third parties such as Facebook, Twitter and our insurance partners:

Basic personal details including your full name, address, email address, telephone number and other contact details; and

Data received from background checks related to the partner driving instructor application process. This may include criminal record checks and credit history or bankruptcy checks as required for regulatory purposes.

Information from your use of our website

We collect information about your use of our website and the devices you use. We collect information on:

• How often you access our website;

• The way in which you navigate around it;

• How long you spend on particular pages;

• The operating system, hardware, software versions, browser configuration, display size, browser configuration of the devices you use; and

• Connection information such as IP addresses.

We also use cookies to log your behavioural information. For more information on our use of cookies, please refer to the cookie section below.

Customer Service

• We use your data for the purposes:

• to enable the provision of the products and services you have requested;

• to deliver service information about the products and services you have purchased;

• to contact you for your views on our products and services;

How we use the information we collect

The information which we collect and what we use it for will depend on the nature of our business relationship with you. We use your information:

• To improve our products and services.

• To customise the IGo Drive (Plymouth) website and apps according to your interests.

• To contact you for market research purposes (see below for details)

• To governmental, regulatory or law enforcement agency requests.

• For our own internal record keeping.

Additionally

• To provide you with services which you have requested and to fulfil our contractual obligations towards you.

• To provide learner information to instructors to allow them to accept and schedule a lesson with the learner and for ongoing communications purposes.

• To determine eligibility for pricing offers.

• Other purposes which are advised at the point of collection, and in compliance with our Data Controller registration with the Information Commissioner’s Office.

Information for marketing purposes

We use your information to identify products and special offers that we think may be of interest to you.

We will only send you marketing messages where you have consented to such contact, or in the case of products and services, where these are similar to those that we have already provided to you.

You have the right to ask us not to not send you marketing messages by post or e-mail or any combination of these at any time.

You can do this:

• in case you wish to withdraw from all marketing communications, you can unsubscribe from all marketing by clicking the appropriate link in – any email you receive;

• or by logging into app/dashboard and changing your preferences; or at any time by contacting us (see above).

If you choose to unsubscribe, we will cease to send you such communications as mentioned above.

Our basis for collecting and using the information

We are entitled to use your personal data in the ways set out in this policy on the following bases:

• the use of personal data in this way is necessary for the performance of a contract with you for provision of our products and/or services or to take steps at your request prior to entering into such a contract;

• we have legal obligations that we have to discharge;

• the use of your personal data is necessary for our legitimate interests in:

• ensuring the quality of the products and services we provide to you;

• determining eligibility introductory pricing and other offers;

• collecting information for marketing purposes; and

• statistical analysis;

you have consented to such use;

to establish, exercise or defend our legal rights for the purposes of legal proceedings.

If provision of your personal information is a legal or contractual requirement or a requirement necessary to enter into a contract with us, and you choose not to provide it, we may not be able to perform some of the tasks we need to in order to provide certain products or services to you.

If you do choose to provide your consent you can withdraw it at any time by contacting us (see above).

Third Party Providers

We will not disclose your personal information to third parties except as detailed in this Privacy Policy.

IGo Drive (Plymouth) will act as a Joint Controller with our Partner Driving Instructors relating to the exchange of personal learner data in order to carry out our contractual obligations.

This information will be transmitted securely via our app.

Where necessary, we may share your personal data with the following third parties:

• Software providers;

• Web analytics providers;

• Cloud computing providers;

• Payment processing and accounting providers;

• Email providers;

• Telephone providers;

• Marketing providers;

• Social media providers;

• Law enforcement agencies and regulators,

• government departments or competent authorities of the UK or of other countries; and If you have consented to any disclosure to a third party.

Where we store your information

We transfer, use and/or store your personal information inside of the European Economic Area (“EEA”) and the laws of these destination countries offer the standard of protection for personal information.

We may update this list from time to time and any changes will be communicated to you via an update to this Privacy Notice. Transfers to our third party service providers are to enable them to use and store your personal information on our behalf.

We will, however, put in place appropriate security procedures in order to protect your personal information. We also ensure that, where your information is transferred to any country outside the EEA this is done using specific legally-approved safeguards. You can request further details and a copy of these by contacting us.

Security

We acknowledge that the information you provide may be confidential and will maintain the confidentiality of and protect your information in accordance with our normal procedures and all applicable laws.

We employ appropriate technical and organisational security measures to help protect your personal data against loss and to guard against access by unauthorised persons.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

In addition, those employees, agents, contractors and other third parties who process your personal data will only do so on our instructions and they will be subject to a duty of confidentiality.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, for example by encrypting our outgoing email communications, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk.

Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.

Retention of data

We will keep your information only for as long as necessary depending on the purpose for which it was provided. When determining the relevant retention periods, we will take into account factors including:

• Our contractual and business relationships with you;

• including the determination of eligibility introductory pricing and other offers;

• Legal obligations under applicable law to retain data for a certain period of time;

• Statute of limitations under applicable law(s); and

• Guidelines issued by relevant supervisory authorities.

How we use cookies

Use of Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow a site to respond to you as an individual. The site can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You should be aware that this may prevent you from taking full advantage of the IGo Drive (Plymouth) website. If you are unsure how to do this, use your favourite search engine to look this up using the term ‘declining cookies’ with your browser name.

IGo Drive (Plymouth) uses cookies to store how people got to the site, and to create a unique identifier so we can understand how people use our services.

Google Analytics

Google Analytics uses traffic log cookies to gain information about the use that is made of pages on our website. We use the information from cookies to generate reports on the usage of our website which are used for evaluation and analysis.

The purpose is to improve our website by tailoring it to the needs of users. No data specific to any identifiable user is retained.

As a user you can opt out of this process of collecting traffic log data. To do so please visit the following site which provides a browser add-on that enables a user to opt out – http://tools.google.com/dlpage/gaoptout.

Changes to our Privacy Notice

We reserve the right, at our discretion, to change, modify, add to, or remove portions from, our Privacy Policy.

We will of course notify you of any changes where we are required to do so.

This privacy policy was last reviewed in September 2020.

Gordon Bromley

Director